OUR CLEANING PROCESS

We Clean Up Nice

Our cleaning experts and garment science teams are committed
to ensuring every item looks and feels excellent — every time you rent.

Squeaky Clean

Our responsible cleaning processes, focused on both wet- and dry- cleaning, use biodegradable detergents that are free from added fragrances and zeolites. We do not use (and never have used) any halogenated solvents such as Perchloroethylene (PERC).

After going through our thorough cleaning processes, most pieces pass through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any additional handling.

Wrapped and Ready to Wear

We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer.

Sealing items also helps preserve the quality and life-span of a garment. The more a garment can be rented, the more it contributes to our sharing economy, we hope ultimately contributing to less clothing waste.

Reducing Single-Use Packaging

We ask all our READ customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.

Don’t forget to send your hangers back with your shipment—READ cleans and reuses those, too!

Frequently Asked Questions

We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in excellent condition. This is the cornerstone of our business and we take it very seriously, which is why cleaning and repairs are done in house to ensure the highest quality.

Our cleaning experts have developed an internal database that recommends the best cleaning method for the job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs and methods to enhance efficacy and increase garment longevity.

All our garments, accessories, hangers, and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. Most pieces also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.

Whether it’s silk, leather, cotton, or lace, our cleaning processes use biodegradable detergents that are free from added fragrances. Our cleaning experts have developed an internal database that recommends the best cleaning method for the particular job at hand. Our dedicated in-house garment science team uses data and experimentation to regularly review and optimize our cleaning programs.

We use poly plastic covers to protect the garments in our shared closet. As soon as garments are cleaned and pressed, they are sealed in plastic to keep them clean and protect them from any elements, including human touch, that they may encounter on their journey to the next customer. Plastic sealing also helps preserve the quality and lifespan of a garment, bolstering the sharing economy and ultimately leading to less clothing waste.

We ask all our READ customers to return their plastic coverings and hangers when they return their rentals in our reusable garment bags so they can be recycled and reused.

Don’t forget to send your hangers back with your shipment—READ cleans and reuses those, too!

Yes, our garment bags, which are used and reused, are thoroughly cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19.

No need to clean your items on your own—we take care of that for you! Our proprietary cleaning operation is the heart and soul of our business—and we take it very seriously. Our dedicated associates are true masters of their craft, ensuring that all our pieces stay in excellent condition.
According to the NCDC, based on what we know from MERS-CoV and SARS-CoV, there is likely a low risk of COVID-19 spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures. In addition, all garment bags are cleaned and sanitized prior to leaving our fulfillment centers, and while scientific information is still developing, we have no reason to believe that our current processes are ineffective against COVID-19. For further guidance on COVID-19, please refer to the NCDC or WHO websites.