FAQ’s

Most frequently asked questions

LEARN ABOUT OUR COVID-19 PREVENTION

All our garments, accessories, hangers, and reusable packaging are meticulously cleaned each time they are returned to us.

Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.

All of our reusable garment bags and accessories are thoroughly cleaned after every use. Our cleaning agents and practices are designed to kill viruses such as the common cold and flu. While scientific information is still developing, we have no reason to believe that our processes are ineffective against COVID-19

According to the CDC, there is likely a low risk of coronaviruses spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures, and there is currently no evidence supporting transmission of COVID-19 associated with imported goods. Furthermore, according to the World Health Organization, there is a low likelihood of an infected person contaminating commercial goods, and a low risk of catching the virus from a package that has been moved and exposed to different conditions and temperatures as it is shipped.

Please read more here

According to the CDC, there is likely a low risk of coronaviruses spreading from products or packaging that are shipped over a period of days or weeks at ambient temperatures, and there is currently no evidence supporting transmission of COVID-19 associated with imported goods. Furthermore, according to the World Health Organization, there is a low likelihood of an infected person contaminating commercial goods, and a low risk of catching the virus from a package that has been moved and exposed to different conditions and temperatures as it is shipped.

Please read more here

Sunglasses and jewelry are cleaned with alcohol and handbags and accessories packaging are cleaned with disinfectant after they are returned to us. Our home bundles are meticulously inspected, dry- or wet-cleaned and repaired (or replaced) to ensure every member experience meets both brand’s highest quality standards.

READ Basics

Perfect for special occasions, Rent A Dress allows you to rent from our closet with a 4- or 8-day rental.

Find It: Filter by color, length, trend, and more to find the best look. We carry thousands of styles from 450+ designers.

Reserve It: Choose a delivery date. We recommend choosing a rental begin date two days before your event. One backup size is free with your order, and for extra security, you can also add a second style for the reduced price of 15%. Order Ships: 1-2 days before your rental begin date. You can follow your order in real-time so you know where it is every step of the way.

Try Everything On: The moment you receive it. On the off chance you don’t love something, we’ll do everything we can overnight a replacement.

Easy Returns: Returns are easy! Place items in the provided packaging.  Use any safe delivery company to send the item (i.e rented dress) back to us before 12pm on your rental return date. We handle the dry cleaning.

We offer 4 or 8-day reservations. We recommend you book your order to arrive 1-2 days prior to your event to ensure you have plenty of time to get the perfect look. Think of it this way:

Day 1 – Receive your dress and try it on
Day 2 – Accessorize and find the right shoes for the dress
Day 3 – Wear it (and work it) at your event
Day 4 – Return your rental via any delivery company by 12 pm

8 day rentals are great for trips or busier times when you know you won’t be able to return your items right away.

You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We offer same-day delivery.

You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We offer same-day delivery to most of Lagos and next-day delivery to remote areas of Lagos. The expected delivering timing can be found on our site or app as you browse.

 Your First Order

Unfortunately, no. We need your Rent A Dress garment bag back to power other customers’ rentals. If your garment bags are not returned with your Reserve order, you will be charged N10,000 for each bag. All accessory bags must also be returned to READ to ensure your items are scanned as returned and avoid a N1,500 fee.

Clothes can be returned with or without the hangers and plastic dry cleaning bags. If you hung onto them, send them back and we’ll recycle them!

Your delivery date will be confirmed before checkout. Check your email for confirmation your order has shipped and to locate your tracking information. Deliveries are made between 8am and 10 pm during weekdays. 4 or 8-day Reserve rentals may be delivered on Saturdays. If possible, we recommend shipping same-day deliveries to a residential location.

You’re charged at the time you make your reservation or confirm your order for your rental

First thing’s first, get excited. You’re going to look great!

Your order will ship 1-2 days before your rental begin date. Once it’s shipped, you can track your order in real-time.

Be sure to try on everything the moment your order arrives. On the unlikely chance, you’re not totally satisfied with what you rent, we’ll do everything in our power to get a replacement style to you in time for your event. That’s our 100% Guarantee.

You can find your order number on our website by clicking the account icon and then “Order History”. You can also find your order number in the confirmation email you received after placing your order.

Orders typically ship out 1-2 days before your rental begin date. Your order will be delivered by 10pm local time on the first day of your rental period. You will receive an email with tracking information when your order has shipped. You can also track your order by navigating to the “Upcoming Orders” section of our website.

If you receive a damaged item in your order, we’ll do everything we can to get you a free replacement. Please be sure to try on your order immediately upon receiving it. The sooner we know there’s an issue, the sooner we can get you a replacement.

All you need to do to get a replacement is log in to our website, click “Get a Replacement” on the top banner and follow the prompts. Request your replacement as soon as possible. The expected delivery timing will be provided prior to confirming your order.

Shipping & Returns

Unfortunately, orders returned to us late have a penalty. When you return something late, it means the next person who was planning on wearing that style no longer can

In order to ensure all customers have an exceptional experience, late fee(s) of N2500 per day will be charged to your payment method of file for each order that is not returned on time. You will be charged up to 100% of the retail value for the items you rented, plus applicable sales tax. Any late fee that we charge you is in addition to the rental fee for the products.

  • Late Fee Policy Details for Orders:
  • Returns must be shipped to the address noted on your return label by 12 p.m. on or before the return date specified in your order (see our FAQ if your return date falls on a Sunday or observed holiday). This ensures that your package will be scanned by the return carrier by the next day and returned to us on time. We will not cover any additional fees.
  • Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (for example, your hotel, mailroom or friend) for return.
  • If you lose your return packaging*, you are responsible for returning the item at your own expense by the expected return date, and providing READ with a tracking number. Returns should be sent to the following address: No. 105, Segun Awolowo Street,
  • The late fee is payable for each order that is not returned when due, not for each product. For example, if you rented two items in one order, you will be charged N2000 per day, not N4000 per day in late fees.
  • If you have not returned a rental item within 21 days after the return date, your late return will be considered a non-return and READ will charge your payment method on file the retail value for each item minus previously paid late fees and sales tax.
  • *If you lose your return label, please see our return label FAQ

*You will be charged N5000  if you lose or fail to return the READ garment bag and/or N10,000 for any unreturned accessory bags.

Courier companies will be closed and will reopen on the next business day. You can return your items at the resumption of business without penalty.

You can return your order via any logistic company of your choice to the following address – No. 105 Segun Awolowo Street, Lagos.

Yes, you can choose alternate shipping addresses each time you place an order. Members frequently choose to send their items to their office or hotel while traveling within Lagos.

We know you want that “new clothes feeling”, fast, so all of our members enjoy 2-day shipping or less (Monday – Friday)! You’ll see your expected delivery date for each shipment while you browse.

For upcoming deliveries, you will be able to track the order once it is on the move from the “Order Tracking” link on each item in your upcoming order on your home screen. You will also receive an email with tracking information when your order has shipped.

For shipments, you are returning back to READ, the logistic company you use will provide the number. We recommend taking a picture of this information if you’d like to track your return shipment.

Your shipments may occasionally arrive in two separate packages, as they are coming from our two fulfillment centers in Lagos.

If your order is shipped in two packages, you will be notified in your shipping confirmation emails for each package. While we work to consolidate orders, you may receive split shipments in a recycled cardboard box or envelope. Don’t worry – both of your shipments will arrive by their expected delivery date.

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Still have questions?